Support

Problem:
On some systems with NVIDIA graphics cards Balancer is slow
and unresponsive when loading and navigating.

Solution:
Disable 'Threaded optimization' in 'Manage 3D Settings'
of the NVIDIA card Control Panel.

The problem is related to Balancer for Mac Beta version 1.1.3.252.

Problem:
On some systems the resulting files that Balancer saves,
can't be loaded or read by Balancer or other applications.
The permissions of the resulting files are set incorrectly.

Workaround:
To solve the problem you need to open 'Get Info' on the resulting file
in Finder and add read-write permissions to yourself by pressing '+'
in the Sharing & Permissions section or change permissions of everyone
to read-write. Another solution is to open Terminal, go to your folder
and enter:

Hello,
When i import model .obj with .mlt
i see my model but not my texture.
it say not found
My TETE.jpg is ok

Any suggestions?
Thanks
christophe

My .mtl

newmtl default
Ka 0.6 0.6 0.6
Kd 0.6 0.6 0.6
Ks 0.9 0.9 0.9
d 1.0
Ns 0.0
illum 2
map_Kd TETE.jpg

Hi,
Downloaded the trial and liked it but could not test on hi res models. Bought the non-commercial version with the idea of upgrading to commercial if it worked out.

Med res models are fine but but up into 500+K models the program is so unresponsive to be nearly unusable. Don't know how this can be dealt with except through extensive work arounds. Mainly cutting up the model and sticking the pieces back together with locked boundaries. I am quit surprised as I had a car model at 300,000 polys and the program slowed to a crawl. I tried others and the same happened.

Hello Atangeo,

I just purchased a commercial version of Balancer and have been very happy with the reduction quality (excellent retention of model shape, texture mapping & vertex normals), overall usage and value for money.

I am using Balancer to reduce the poly count on models exported as obj from MoI 3D. I have a couple of minor suggestions for Balancer:

Balancer works fine, and works awesomely.

1) It just that I wish Balancer shows the user a progress bar as it do thing instead of being unresponsive to the point Windows shows 'Not Responding' in the title bar.

2) Currently I'm using (purchased) education version, as I'm a student (and I'm using Max from student.autodesk.com). Anyway, is there an option to upgrade from sutdent version into commercial edition, once I'm graduate (still far, but better ask now )

Hello,
when I import a model I receive this message:
Importer error: Unsupported extension: C:/Users/stefano/Desktop/boy/"C:/Users/stefano/Desktop/boy/3DUdHeadTex.jpg"
I supposed textures must be in the same folder of the obj model, but I receive the error message as before.
Any suggestions?
Thanks
Stefano

Atangeo doesnt even start, windows reports a problem and just have to click cancel

Hi
I test your lite version and after save a reduced OBJ file after reduced faces process then can't be open in Cinema 4D again. Get "Unable to read file" error.
Tested in Cinema 4D R.11.5 for Mac and Windows.
Can be fixed before buying your product?

Thanks.

Miguel

I am interested in purchasing the commercial version of Balancer. But I see nothing about the payment options. Can I pay per paypal? This is my only option to pay something in the internet. I am from Germany and I want to use Balancer immediately. I won´t wait about weeks if I have payed over my bank.